Tag Archives: user experience

Designing Web Forms – Label Placement & Primary vs. Secondary Actions

As previously mentioned, user experience practitioners often rely on common sense, convention and past experience when making design decisions. Usability research may seem like overkill, but even when you’re sure of your assumptions, it’s always good to double check. For instance, Luke Wroblewski once wrote an article in which he provided some very sensible guidelines for [...]
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Conventional Doesn’t Mean Comprehensible – Common Labels That Aren’t So Clear

Has anyone ever noticed how ambiguous certain terminology is online? I’ve heard complaints from users of varying levels of experience, and I’m sure for new users it’s especially confusing. Most experienced web users may not notice how confusing some wording is, and even if they do, it’s not hindering their ability to get things done. [...]
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User Experience Research – A Study of Zebra Striping

Sometimes it seems that there isn’t enough collaboration between the academic side of User Experience and the applied side of it. UX practitioners need supporting evidence to back up their decisions when designing interfaces. Those who run studies about UX need to know that the questions they’re researching are relevant in actual practice. Often I discuss [...]
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Two Card Sorting Tools For User Experience Design

Following from last week’s discussion about UX design tools, here are a couple of free webapps that allow you to set up card sorting exercises and analyze the results. For those who may not know, a card sort is an exercise often used by Information Architects and other UX professionals to reveal natural patterns in the [...]
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Improving User Experience Design Tools – The Spirit is Willing, But the Flesh is Weak

User Experience professionals are frequently concerned with bridging the gap between themselves and the users of systems they design. However, there is a parallel gap that needs to be closed between UX designers and the developers of UX design tools. A series of surveys conducted in 2006 by associates of The Information Architecture Institute revealed [...]
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Please Wait…

We’ve all sat in front of our computers watching the words “please wait” blink on the screen, watching some dot move in a circle indefinitely, or worse, watching a progress bar get to 99% in 10 seconds, then get stuck there for hours. Is there anything we can do to improve this user experience nightmare?
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When in Doubt – BS Your Way Out!

Business Speak (BS) originally served the innocent purpose of delivering unfavorable messages in a sensitive and gentle manner. It’s always nice to be mindful of recipients’ feelings when we’re forced to criticize them or bring them bad news. Recent trends and general consensus, however, indicate that BS is now being used for everyday communication between [...]
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Can We Really Create Experiences?

Lately, I’ve noticed an interesting trend in how web design and interactive marketing agencies are describing their services. Here are some examples:
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