Tag Archives: user experience

Mega IA: Thinking Outside the Box

For the November meeting of the NHUPA, I did a 10-minute talk about the effects of social media on information architecture. This blog entry provides some additional resources for anyone interested in doing further research on the topic. You can also download the original slides and handout. For those who missed the presentation, I’ll give you a [...]
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Wireframing & Prototyping Tools: Balsamiq & Friends

For last month’s meeting of the NHUPA, a number of people did short presentations and demos of a variety of wireframing and prototyping tools. I presented Balsamiq, a low-fidelity wireframing tool best used for capturing ideas quickly, keeping people focused on concepts/layout or for teaching new user experience designers about wireframing. I figured someone might find it [...]
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Webitect ~ Conducting Collaborative Design Sessions – Part 4: Maintain

Make sure you never leave your participants hanging after an important meeting. Part 4 of this series will help you maintain a long term relationship with your participants. Part 1 of this series gave an overview of the purpose behind collaborative design sessions and how to prepare to conduct your own. In Part 2, we showed you how to [...]
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Webitect ~ Conducting Collaborative Design Sessions – Part 3: Facilitate

Clients and users need guidance when contributing their design ideas. Part 3 of this series will prepare you for the challenges inherent in facilitating collaborative meetings. In Part 1 and Part 2 of this series, we explained how to prepare in advance for collaborative design sessions and how to begin your meetings with a solid focus [...]
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Webitect ~ Conducting Collaborative Design Sessions – Part 2: Inform

Getting the most out of your users requires that you take the initiative. In Part 2 of this series, you’ll learn how to begin your design session in a goal-oriented manner. In Part 1 of this series, we discussed the benefits of collaboration with users and clients at various stages throughout the design process. We also provided [...]
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Webitect ~ Conducting Collaborative Design Sessions – Part 1: Prepare

Read “Conducting Collaborative Design Sessions – Part 1: Prepare” on Webitect.net » Perhaps someone noticed I haven’t been posting at my normal rate. Or perhaps no one cares. For anyone who actually noticed the lapse, I appreciate your patience and support. The fact is, I’ve been working on my first paid blogging job! I’ll be [...]
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Can You Find the Missing Link in Target’s “Itso Builder”?

So the other day, I stumbled across a cool project called Itso Storage that IDEO did for Target some time last year. The product is the typical IDEO output: clever, practical and elegant. However, the web aspect of Itso appears to be missing an important feature. Either that or I’m blind. (Was that a bad [...]
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Determine Your Client’s True Goals Without Jumping to Conclusions

The Problem When a client asks for a new website or a redesign of their existing site, it’s often difficult to get them to explain why. In many cases, they’re not even aware of the goals underlying their strategic choice to create a new website. Once you determine the client’s true business drivers as well as the [...]
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Samsung Memoir – Product Review with Photos

About a month ago, I bought the Samsung Memoir. The other reviews out there are mostly written from the perspective of people who are highly experienced with using smartphones, comparing them, and writing about them. This review is from the perspective of never having used a smartphone before. Before we begin, I think it’s important [...]
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NHUPA – Design Slam!

Last month’s NHUPA meeting had an interesting format, the “Design Slam” workshop. The basic idea was that a non-profit organization presented goals and needs for a new website (to be designed from scratch, not a redesign). Then we all split into groups to plan and design a specific aspect of the site. We determined our [...]
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Tutorial: How to Get Good Feedback from Website Users

All too often, we think we know what our users want. But the only way of truly knowing is by listening to them directly. You may not think it’s representative of your primary target audience, but it is still valuable nonetheless. In the previous post we talked about what users can do to make their feedback [...]
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Tutorial: How to Give Good Feedback to Website Administrators

User feedback is like gold to web designers and administrators. But from the user perspective, it often seems like feedback isn’t being taken into account. Perhaps that’s because users don’t know how to give good feedback. Before we begin, let’s set one thing straight. If your feedback is nothing but all-caps rage, it will probably be [...]
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Is Banner Blindness a Myth?

Banner Blindness is a term which refers to the theory that users ignore page elements that have typical traits of an advertisement. Animation is one trait of advertisements which users have allegedly learned to ignore. However, a 2003 study by Ping Zhang and Nelson Massad for the Ninth Americas Conference on Information Systems shows that: Animation [...]
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Etsy Provides Innovative Ways to Browse Products

Etsy is a site where people can buy and sell homemade goods, craft supplies and vintage items. This site offers over a dozen unique and innovative ways to browse through products. My top 3 favorites are:
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Error Prevention vs. User Satisfaction – What’s the Deal with Duplicate Form Fields?

Lately, it seems to be increasingly common to find web forms with duplicate fields, particularly for the email address. It’s a low likelihood that a user would make the exact same typo in both fields, so by ensuring that the two fields contain matching data, we can more thoroughly prevent user error. In his “Eight [...]
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Lessons to be Learned from Facebook’s Latest Homepage Changes

Normally I don’t post such negative commentary on Locus of Control, but I decided to make an exception this time. Regarding the recent homepage updates on Facebook, I would like to point out a few things that I think we can all learn from. Lesson 1: Don’t lie to your users. Facebook’s preview of the upcoming changes [...]
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Two New Tools for Quick Usability Testing

In a previous entry, I discussed the need for better UX design tools. Now, from the makers of OptimalSort, come two new tools for testing the usability of your IA and interface design. Treejack You input a sitemap in the form of a hierarchically structured list and assign tasks for test participants to perform. Participants navigate through the [...]
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A Picture’s Worth 1000 Words – Using Comics in the Design Process

A few weeks ago I attended a meeting of the NHUPA, held at Mad*Pow headquarters in Portsmouth, NH. Amy Cueva did a very informative presentation about using comics in the design process. She included lots of examples and methods, as well as a bit about why and when to use comics. As part of the presentation, [...]
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Designing Web Forms – Label Placement & Primary vs. Secondary Actions

As previously mentioned, user experience practitioners often rely on common sense, convention and past experience when making design decisions. Usability research may seem like overkill, but even when you’re sure of your assumptions, it’s always good to double check. For instance, Luke Wroblewski once wrote an article in which he provided some very sensible guidelines for [...]
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Conventional Doesn’t Mean Comprehensible – Common Labels That Aren’t So Clear

Has anyone ever noticed how ambiguous certain terminology is online? I’ve heard complaints from users of varying levels of experience, and I’m sure for new users it’s especially confusing. Most experienced web users may not notice how confusing some wording is, and even if they do, it’s not hindering their ability to get things done. [...]
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