Tag Archives: communicating

Tutorial: How to Start a Blog & Get Posts Written

By Georgia Otto | Published: 06.16.2009
Recently, I was asked by a friend about my blogging habits and how I get my posts written. I’ve been meaning to write about this anyway, so I figured now was a good time. This post will cover how I got started, how I get ideas, and how I actually write my posts. [...]
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Tutorial: How to Give Good Feedback to Website Administrators

By Georgia Otto | Published: 04.14.2009
User feedback is like gold to web designers and administrators. But from the user perspective, it often seems like feedback isn’t being taken into account. Perhaps that’s because users don’t know how to give good feedback. Before we begin, let’s set one thing straight. If your feedback is nothing but all-caps rage, it will probably be [...]
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A Picture’s Worth 1000 Words – Using Comics in the Design Process

By Georgia Otto | Published: 02.24.2009
A few weeks ago I attended a meeting of the NHUPA, held at Mad*Pow headquarters in Portsmouth, NH. Amy Cueva did a very informative presentation about using comics in the design process. She included lots of examples and methods, as well as a bit about why and when to use comics. As part of the presentation, [...]
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Conventional Doesn’t Mean Comprehensible – Common Labels That Aren’t So Clear

By Georgia Otto | Published: 01.26.2009
Has anyone ever noticed how ambiguous certain terminology is online? I’ve heard complaints from users of varying levels of experience, and I’m sure for new users it’s especially confusing. Most experienced web users may not notice how confusing some wording is, and even if they do, it’s not hindering their ability to get things done. [...]
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When in Doubt – BS Your Way Out!

By Georgia Otto | Published: 12.15.2008
Business Speak (BS) originally served the innocent purpose of delivering unfavorable messages in a sensitive and gentle manner. It’s always nice to be mindful of recipients’ feelings when we’re forced to criticize them or bring them bad news. Recent trends and general consensus, however, indicate that BS is now being used for everyday communication between [...]
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Can We Really Create Experiences?

By Georgia Otto | Published: 12.8.2008
Lately, I’ve noticed an interesting trend in how web design and interactive marketing agencies are describing their services. Here are some examples:
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Setting the Stage – Thoughts on “Web 2.0″

By Georgia Otto | Published: 12.1.2008
Let’s get this Web 2.0 talk out of the way – does anyone else feel like it might be just a little bit out of control? I figured I’d use the special occasion of my first post as an excuse to lay down some ground rules. Well, really just one: This blog is not about [...]
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